The Queens Head, Winchmore Hill, N21

Please Note: This review is over a year old.

Chris Richards left this review about The Queens Head

Visited the queens head Winchmore hill on Saturday 15th June 19. Have been using the queens head for over 30 years. Met up with old friends for drinks. Very noisy pub on this occasion, full of kids but acknowledged that there had been a fete at the local school earlier that day. Not too impressed that children were still permitted on the premises at 9.45 PM and were shifting furniture around and playing ball in the bar area. The main complaint I have is around 10pm when boxing appeared on the television and the volume was at full tilt to compete with the music and raised voices of the patrons attempting to be heard above the din. At my request a member of the bar staff sensibly reduced the volume of the television sound system of which the speakers were direct above our table and not anywhere near the television itself. Within 2 mins "the Manager" Steven Lambert rrepresenting the Bermondsey Pub Co decided that the volume for the boxing be reinstated. When I politely requested either we have the music or television volume but not both he point blank refused. Suggesting my group of six move to the other side of the pub. I confronted mr lambet on his way through the pub to his office to tell him I would be making an unfavourable review in light of his attitude and appalling Customer relations. I could not hear Mr Lambert above the din and he had to resort to scrawling his details on a scruffy scrap of paper which he handed to me and refused to discuss the issue further. He was determined to have his way regarding the noise and was indignant at being asked to do something different. We had no choice but to leave and will not be returning to queens head whilst under his management. I would suggest the brewery invest in some customer facing/relationship management training at the earliest

On 23^rd June 2019 - no rating submitted
[User has posted 1 recommendations about 1 pubs]